Refund policy
At Skybuy, we want our customers to be satisfied with their purchase. If you have any issue with your order, please contact us and we will assist you.
Returns
You may request a return within 7 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must include its original packaging, accessories and supplied items.
- Proof of purchase or order details may be required.
Damaged, Broken or Wrong Product
Please check your order after delivery. If you receive a damaged, broken, defective or incorrect product, contact us as soon as possible with your order details and clear photos or video of the product and packaging.
After verification, we may offer a replacement or refund, depending on the situation and product availability.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged after delivery due to misuse or improper handling.
- Used products.
- Products returned without original packaging or accessories.
- Items specifically marked as non-returnable or final sale, where permitted by applicable law.
Refunds
Once the returned product is received and inspected, we will inform you about the refund status.
If approved, the refund will be processed to the original payment method. The time taken for the amount to appear may depend on your bank or payment provider.
Order Cancellation
You may request cancellation before the order has been shipped. Once an order has been shipped, cancellation may not be possible and the applicable return process will apply.
Return Shipping
If the return is due to a damaged, defective, incorrect product or an error from our side, we will provide appropriate assistance for the return. For other eligible returns, return shipping charges may apply.
Contact Us
For return or refund assistance, please contact us through our website or email us at skybuy1606@gmail.com.
Sky Buy
Website: myskybuy.com